Privacy Policy

When you use travel services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. This website is published and maintained by . The Privacy Policy is applicable to the websites of . This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you to review the respective privacy statements of the other parties with whom you interact. By browsing, visiting, accessing and/or using the services on this Site (or searching for any of the pages on this Site), the customer (“You”) explicitly consents and agrees to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, shall not be liable for the same.

Personally Identifiable Information

• Like name(s) and contact details which may include e-mail address or contact number(s), password etc.

• Booking information - which includes information about the travel, bookings, co-passengers, travel preferences etc.

Other information

That may be requested or gathered while you visit, access or use the Site.

What is this information used for?

  • To conduct bookings, ticketing and payment transactions for the services available on the Site;
  • To personalize your experience and give you better service:
  • (your information helps us to better respond to your individual needs)
  • To improve the user friendliness of the site;
  • (we continually strive to improve the site offerings based on the information we receive from you)
  • To improve customer service
  • (your information helps us to more effectively respond to your customer service requests and support needs)
  • Website traffic analysis
  • To administer a contest, promotion, survey or other site feature
  • To send emails, SMS and other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities in regard to your accessing of the site and services availed by you.

Third party links Site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which has no responsibility and these third party sites have separate and independent privacy policies which you will have to acquaint yourselves with. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Policy.

Grievance policy strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. For concerns regarding our Privacy Policy or our privacy practices and related Issues

Level 1:

You can write to us at

Level 2:

If the resolution you received does not meet your expectations, within 72 hours of receipt of Level 1 grievance, please write to us at along with the previous conversation.

Level 3:

If you are still not satisfied (after a period of 10 days from the date of receipt of Level 2 grievance), please write to us to:

SUR Travel Agencies
Shop NBR 1 Majan House Next to Muscat Insurance or HSBC P O Box-3008 PC-12

Contact Information

Shop NBR 1 Majan House Next to Muscat Insurance or HSBC P O Box-3008 PC-12
+968 24990100/24990107,
+968 71500901 (Jahfar),
+968 92171731(Mohamed),
+968 +92546259 (Pradeep)